Below you will find answers to the most common questions regarding TheSocks and our web page!
Are there different models for men and women?
All of our socks are unisex.
What are the shipping charges for your socks?
Shipping is free when you order six or more pairs of socks. If you order less than that, a total shipping charge of 4 EUR will be added to your order within Europe and 6 EUR for the rest of the world shippings.
Can I return or exchange the socks that I have ordered at the e-shop?
Of course! Within 14 days of receiving the socks, you may return them for a full refund or exchange them for another pair as long as they are unused, with labels and packaging intact (please note that the seal must be unbroken). Here you can read more about returns and exchanges.
Are all socks on the website in stock?
TheSocks are doing our very best to ensure that you receive your socks as fast as possible. Your order of socks will be processed within one working day after it has been placed. You can also check the delivery estimates. We use country specific postal services for all of our deliveries.
How do I pay for the socks?
There are several payment options available on our site. We accept Visa, MasterCard, American Express and PayPal. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed and approved. You can find more information regarding Order & Payment here. [Link to order and payment]
What is the quality of your socks? How should I wash them?
We work hard to ensure that our socks are of the highest quality possible and that you will enjoy them for longer. Read more about our washing instructionsand how we improve quality.
What happens if I receive damaged or wrongly packaged socks?
Should you receive a delivery containing damaged or wrongly packaged socks, we will cover all shipping charges and do everything we can to correct that. As you are part of TheSocks family you will receive the ordinary, high-quality service and products. You will be provided with new socks or a refund, depending on your wish. Read more about how we handle complaints.
Can’t find the answer to your question?
If you can’t find the answer to your question in the FAQ, you are more than welcome to get in touch with us! Our personnel is based in central Europe and operate during normal business hours based on the Central European Time (CET) and we will answer your email within 1 or 2 working days.