Shipping and Returns
DELIVERY AND SHIPPING
How is my order shipped?
We are doing our very best to ensure that you receive your socks as fast as possible. Your order of socks will be processed within one working day after it has been placed. You can also check the delivery estimates on the checkout page of the site. We use country specific postal services for all of our deliveries.
Where do you ship to?
We ship globally. If there is a Post service in your country, you can wear our socks within days.
Do you offer free shipping?
We offer FREE shipping in the UK and globally for orders above 50 EUR (or equivalent in GBP/USD). For deliveries in the EU, we charge 2.99 EUR per delivery and for the rest of the world - 4.99 EUR per delivery.
How long does it take for my socks to arrive?
All orders ship-out from our distribution center in the United Kingdom. The delivery estimates of your socks depends on your location:
- United Kingdom: 1-2 business days
- Europe: 3-8 business days
- Elsewhere (incl. USA/Canada): 10-20 business days.
What happens if I receive damaged or wrongly packaged socks?
Should you receive a delivery containing damaged or wrongly packaged socks, we will cover all shipping charges and do everything we can to correct that. As you are part of TheSocks family you will receive the ordinary, high-quality service and products. You will be provided with new socks or a refund, depending on your wish. Read more about how we handle complaints.
Can I send socks as a gift to my friend?
TheSocks offers you two ways to surprise someone close:
- Add the socks you've liked to the cart. On the checkout page under "Shipping address" input the address of your friend.
- Subscribe your friend for a whole year of comfy socks with the Membership program. Again, on the checkout page just input his/her address
What should I do with the card in the box?
You will find three cards in each box. One describes the socks you have purchased in more detail and has a personal message. The other two contain discount codes and can be easily separated. One is intended for your next purchase and as for the other one - we would be grateful if you gave it to someone who could also benefit from our socks.
What happens if I don't receive my socks?
If you do not receive your socks within the time period we have stated, please contact us and state your order ID. In case your package went amiss we will send another one your way.
RETURNS AND COMPLAINTS
Can I return or exchange the socks that I have ordered?
You have the right to exchange or return new socks (for a full refund) within 14 days of receiving them. The socks have to be unused with labels and packaging intact (please note that the seal must not be broken). When you return or exchange for new socks, you must cover shipping charges. As soon as we receive them, we will exchange your socks or give you a full refund, depending on your wish. However, you will not be reimbursed for the original shipping charges. We do not take responsibility for any socks lost during the return shipping.
How to return or exchange for new socks?
Contact us by writing an e-mail to international(@)thesocks.com. Please state your order number, which socks you wish to return and the reason for the return. This will help us greatly to make our socks better. Then we will contact you with the proper instructions. If you do not contact us before returning the socks, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages.
I'm not happy with TheSocks! How do I complain?
We are extremely sorry that you haven’t experienced the normal, high-quality service of TheSocks. Although buying socks online is easy the delivery process always carries a bit of risk. Should you receive a delivery containing damaged or wrongly packaged socks, we will cover all shipping charges and do everything we can to rectify our mistake. You will be provided with new socks or a refund, whichever you prefer. In case of an issue, please contact us at international(@)thesocks.com. Kindly state your order number and your complaint and we will get back to you shortly. We want to make sure the issue is resolved. You help us improve and we value that.